Refund policy

Returns & Refunds

Updated September 18, 2026. These updated terms apply to purchases made after this policy update. Purchases made before the update remain covered by the return and refund promises in effect when the order was placed.

Unopened and Unused Items

You have 30 days after receiving your item to request a return. For an ordinary return, the item must be unused or unworn, with any tags and in its original packaging. Supplements must be unopened with their seals intact. You will also need your order number or proof of purchase. Opened supplements with product issues are covered separately below.

How to Start a Return

Email support@dummysupps.com before sending anything back. If your return is accepted, we will send a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Our current return address is 11602 Claymont Circle, Windermere, Florida 34786. Please follow the instructions provided for your approved return.

Opened Supplements & Product Concerns

We stand behind the quality of our products. If your supplement arrives damaged, is defective, or has a genuine quality issue, contact support@dummysupps.com within 30 days of delivery, even if you have opened it.

Please include your order number, a description of the problem, and clear photos of the product, packaging, and any visible issue. Include the lot number and expiration date if available. If the issue cannot be shown in a photo, explain what you experienced so we can review it.

Once we confirm a product issue, we will arrange a refund to your original payment method or a replacement agreed with you. If a return is necessary, we will provide instructions and cover return shipping. Please keep the product and packaging until our review is complete.

Opened supplements are not eligible for a refund solely because of personal taste preferences, a change of mind, or a lack of expected results. An unusual taste, smell, or texture that may indicate a quality problem should still be reported.

This policy does not limit your rights under applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and report damage, a defect, or an incorrect item as soon as possible, within 30 days of delivery. Email your order number, a description, and photos to support@dummysupps.com. We will review the issue and arrange a refund or replacement when approved, including any necessary return shipping. If the issue cannot be photographed, explain it in your email.

Exceptions

Gift cards and sale items are not eligible for ordinary change-of-mind returns. This does not exclude claims for damaged, defective, or incorrect products or limit your rights under applicable law.

Exchanges

For an ordinary exchange, contact us to request a return. Once the return is accepted, you can make a separate purchase for the new item. For an approved product issue, our team can arrange a replacement with you.

Refunds

We will notify you of the outcome after reviewing your request and, if a return is required, receiving and inspecting the item. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since approval, contact support@dummysupps.com.